Volunteer roleOpen
People Services Team
People Services supports the day-to-day running of ECUK's community spaces. The team helps maintain standards, manages member-facing issues, and ensures concerns are handled consistently and escalated appropriately.
What success looks like
The role exists to keep ECUK's public spaces clear, well-managed, and reliable for members who need information or support.
You will
Core responsibilities
- Monitor community spaces and help maintain expected standards.
- Respond to member questions or direct them to the correct channel or resource.
- Handle disruption, confusion, or disagreement calmly and proportionately.
- Escalate serious concerns with clear context and accurate notes.
You bring
Role fit
- You communicate clearly and professionally.
- You remain calm when dealing with difficult or sensitive situations.
- You can apply rules fairly and consistently.
- You can commit to regular availability each week.
Application
Questions we will ask
These help us understand judgement, communication style, and how you approach the responsibilities of the role.
- What makes you suitable for a member-facing support role?
- How would you respond to repeated disruption in a public channel?
- What does a well-managed online community require?